Return & Refund Policy
Thank you for shopping with SavingUp. We work with trusted fulfillment partners to deliver your order and want you to feel confident every time you purchase from us. If there is any issue with your order, we are here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order. Returned shoes must be unworn and in their original condition, with the original shoe box, tags, and packaging intact.
Size Issues
If the shoes are too large or too small, you may request a return or size exchange. If the incorrect size was selected when placing the order, return shipping costs are the customer's responsibility.
Incorrect Item or Size Received
If you receive the wrong shoe style or size due to our error, please contact us. We will work with you to resolve the issue, and any applicable return shipping costs will be covered by us.
Damaged or Defective Items
If your shoes arrive damaged or have a quality issue, please contact us with photos of the item. Depending on the circumstances, eligible customers may receive a partial refund of approximately 40% while keeping the item.
Changed Your Mind
If the item is in good condition but you simply decide that you do not want it, please contact us. Depending on the circumstances, an approximately 40% partial refund may be available without requiring the item to be returned.
Return Shipping
Approved returns are sent to our designated U.S. return address. Please contact us before sending any item back so we can provide the correct return instructions.
For returns resulting from a customer's size selection or change of mind, the customer is responsible for return shipping costs. If the return is due to an incorrect item, incorrect size, or qualifying product issue caused by us, applicable return shipping costs will be covered by us.
Refund Amounts
Refund amounts are determined based on the reason for the return and the condition of the item. Eligible refunds may be full or partial depending on the circumstances.
Order Cancellations
Orders may be canceled before they have been shipped. Once an order has shipped, it can no longer be canceled and will be handled according to our return policy.
Refund Processing
Once your refund has been approved and processed, it will be issued to your original payment method. Please allow up to 10 business days for the refund to appear. Processing times may vary depending on your bank or credit card company.
Need Help?
Please contact us at transhen.info@gmail.com before returning an item. We will provide the appropriate return instructions and U.S. return address.